Main role
The accommodation director supervises all services related to guest reception and stay: front desk, housekeeping, concierge, and reservations. They manage teams, oversee the quality of services, develop the establishment’s reputation, and ensure the financial balance of the accommodation activity. They are also responsible for daily operations, relationships with travel agencies, partnerships, and handling guest disputes.
SIMILAR JOB TITLES
Accommodation Manager
Job tasks
- Optimise the occupancy rate of the establishment and the profitability of the accommodation activity
- Manage, recruit, train, and lead operational teams (front desk, housekeeping, guest services)
- Monitor service quality and guest satisfaction, handle complaints
- Develop and monitor budgets, analyse performance indicators, and ensure financial balance
- Define the commercial strategy, manage pricing policy, and oversee digital communication
- Develop the establishment’s reputation among tourism professionals, agencies, and partners
- Coordinate special operations (groups, events, VIP guests)
- Implement hygiene, safety, and sustainability procedures
- Report to management and propose areas for improvement
Required skills
Organisation, leadership, management skills
What you need to learn/master
Management, hotel management, human resources
- Level of qualification: Master Year 2 (5 years of post-High School education)
Career opportunities & progression
The accommodation director is sought after in hotels, hotel residences, holiday villages, cruise ships, or large campsites. They may progress to positions such as hotel manager or manager of several establishments.
