Main role
The position of concierge in the hotel industry is a cornerstone of the guest experience, particularly in high-end hotels. As a true ambassador of the establishment, the concierge ensures total guest satisfaction by providing tailored service, expert advice, and assistance at every stage of the stay.
SIMILAR JOB TITLES
Head Concierge
Job tasks
- Welcome and inform guests about the hotel’s services and local attractions
- Manage reservations (restaurants, shows, transport, treatments, excursions)
- Organise personalised services and special events
- Coordinate with the reception, luggage, security, and housekeeping teams
- Ensure guest satisfaction and swiftly resolve any issues
- Maintain in-depth knowledge of the local area and trends to offer relevant advice
- Remember guests’ habits and preferences to anticipate their needs during future stays
- Manage lobby staff under direct responsibility (valet, doorman, porter)
Required skills
Discretion, a strong network, a service-oriented mindset
What you need to learn/master
Local culture, languages, customer management
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Career opportunities & progression
Hotel concierges are sought after in high-end hotels, luxury properties, and international groups, both in France and abroad. They can progress to positions such as head concierge or front office manager.
