Main role
The Front Office and Accommodation Manager holds a key position in the hospitality and tourism sector. They oversee all activities related to guest reception, reservation management, coordination of front desk teams, and the overall quality of service. This professional ensures an impeccable guest experience, both in person and online, guaranteeing visitor satisfaction throughout their stay.
SIMILAR JOB TITLES
Reception Manager
Job tasks
- Welcoming, informing, and advising guests, whether they are tourists or business travellers
- Managing reservations and optimising room occupancy rates
- Supervising the front desk team and providing ongoing training to ensure high service standards
- Promoting and selling additional services, thereby contributing to the establishment’s revenue growth
- Overseeing administrative tasks and invoicing for accommodation services
Required skills
Excellent interpersonal skills, Empathy, Strong organisational skills, Rigour, Diplomacy, Proficiency in English.
What you need to learn/master
Team management, Oral communication, Knowledge of the hospitality industry, Fluency in english and/or other languages, Knowledge of hotel reservation software.
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Career opportunities & progression
After several years of experience, a Front Office Manager can progress to hotel management or senior roles in hospitality establishments.
