Main role
The head receptionist (or front office manager) ensures the smooth running of the reception and guest services, from guest arrival to departure. They are responsible for guest satisfaction, handle complaints, supervise the team, and optimise the establishment’s occupancy. They also act as the main point of contact between management, guests, and other hotel departments.
SIMILAR JOB TITLES
Front office manager
Job tasks
- Supervise, train, and evaluate the reception team (receptionists, night auditors)
- Provide a warm and professional welcome to all guests
- Manage reservations, arrivals, and departures, ensuring guest satisfaction
- Resolve guest issues and complaints quickly and efficiently
- Optimise reception processes and scheduling
- Coordinate with other departments (housekeeping, concierge, catering) to guarantee an optimal guest experience
- Prepare daily reports on occupancy, guest satisfaction, and service performance
- Participate in administrative management and daily accounting
- Act as a liaison between management, the team, and guests
Required skills
Leadership, organisation, diplomacy
What you need to learn/master
Management, guest relations, hotel software
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Career opportunities & progression
Head receptionists are sought after in all types of establishments: hotels, luxury hotels, tourist residences, and cruise ships. They may progress to positions such as accommodation manager, hotel manager, or operations manager. The sector recruits year-round, especially in tourist and urban areas.
