Main role
The Hospitality operations Director supervises, coordinates, and optimises all daily activities across various departments: accommodation, catering, housekeeping, front and back office, maintenance, and logistics. They ensure customer satisfaction, adherence to standards, cost control, and the overall profitability of the establishment or group of establishments. Acting as the interface between general management and operational teams, they play a key role in defining and implementing the development strategy.
SIMILAR JOB TITLES
Hospitality operations Manager
Job tasks
- Supervise and coordinate the daily operations of all departments (accommodation, catering, housekeeping, etc.)
- Manage, recruit, train, and motivate department heads and their teams
- Monitor service quality, customer satisfaction, and compliance with standards
- Manage budgets, optimise costs, and maximise operational profitability
- Implement process optimisation and continuous improvement strategies
- Ensure compliance with hygiene, safety, and local regulations
- Negotiate with suppliers and partners to guarantee quality and competitive purchasing
- Analyse performance, report to general management, and propose areas for improvement
- Lead digital transformation and the integration of new management tools
Required skills
Leadership, strategic vision, organisation
What you need to learn/master
Overall management, leadership, finance
- Level of qualification: Master Year 2 (5 years of post-High School education)
Career opportunities & progression
The Hospitality operations Director is sought after in hotel groups, international chains, resorts, luxury or multi-site establishments. They may progress to positions such as General Manager, Subsidiary Director, or Hotel Strategy Consultant.
