Main role
The Hotel Manager is responsible for organising and managing the hotel’s technical, sales, personnel and financial operations, etc., with the aim of offering a quality product/service and achieving economic profitability, whilst respecting the rules governing the safety of goods and people. Whether they manage the hotel alone or work with a team, they coordinate all these different functions. They pay particular attention to the quality of the welcome extended to customers, which must be consistent with the standing and classification of their establishment.
SIMILAR JOB TITLES
Manager of a Holiday Resort, Manager of Holiday Apartments, Manager of a Campsite, Manager in the Open-air Hospitality Sector.
Job tasks
- Defining and implementing the overall strategy of the establishment, including commercial and marketing policies
- Developing customer relations and building guest loyalty by offering tailored and personalised services
- Managing the budget, supervising administration, and optimising the hotel’s profitability
- Leading and managing teams, fostering skill development and team cohesion
- Ensuring the quality of guest reception, compliance with quality, hygiene and safety procedures, and adherence to current regulations
- Overseeing communication and promotion of the establishment across digital and traditional channels
Required skills
Interpersonal skills, Strong organisational skills, Rigour, Diplomacy, Proficiency in english.
What you need to learn/master
Team management, Project management, Oral communication, Marketing and customer experience, Understanding of the hospitality industry, Fluency in English, Budget and profitability management.
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Carrer opportunities & progression
After several years of experience, a Hotel Manager can move on to managing larger establishments or take responsibility for a hotel group.
