Main role
The quality manager for rooms supervises and checks the compliance of rooms and accommodation areas. They ensure that every detail—from linen to equipment and hygiene—meets the hotel’s standards. They train and supervise teams, coordinate with other departments, and propose continuous improvement measures to guarantee an excellent stay.
SIMILAR JOB TITLES
Quality director
Job tasks
- Check the cleanliness, condition, and presentation of rooms and suites
- Assess the compliance of equipment, linen, and guest amenities
- Train, support, and motivate housekeeping and maintenance teams
- Implement and monitor quality, hygiene, and safety procedures
- Manage internal audits and regular quality checks
- Handle guest complaints related to rooms and implement corrective actions
- Coordinate with reception, maintenance, and management to ensure room availability and quality
- Suggest improvements to optimise the guest experience and the establishment’s standards
Required skills
Rigour, teaching ability, attention to detail
What you need to learn/master
Quality standards, project management, audits
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Career opportunities & progression
The quality manager for rooms is in demand in all types of establishments: independent hotels, international chains, luxury hotels, and tourist residences. They can progress to positions such as accommodation manager, hotel director, overall quality manager, or hospitality consultant.
