Main role
The receptionist position is a key role in the hotel industry, guaranteeing a warm and professional welcome for guests. As the main point of contact between the establishment and its clientele, the receptionist contributes to guest satisfaction, efficient reservation management, and the smooth organisation of each stay.
SIMILAR JOB TITLES
Reception Agent, Front Desk
Job tasks
- Welcome guests with courtesy and professionalism
- Manage reservations, check-ins, and check-outs
- Inform guests about services, activities, and the local area
- Handle requests and complaints promptly
- Manage billing and payments
- Coordinate with housekeeping, catering, and maintenance teams
- Ensure guest safety and compliance with internal procedures
- Take part in administrative tasks and maintain guest records
Required skills
A welcoming manner, rigour, responsiveness
What you neeed to learn/master
Hotel software, languages, customer management
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Career opportunities & progression
The hotel sector regularly recruits receptionists, especially in tourist areas, large cities, and seaside resorts. Career development opportunities include head receptionist, accommodation manager, or specialising in concierge services.
