Main role
The reservations manager handles all room booking requests, whether individual or group, by telephone, email, or via online platforms. They supervise the reservations team, coordinate with reception, concierge, and housekeeping, and optimise occupancy and profitability for the establishment. They ensure customer satisfaction at every stage, from initial contact to arrival on site.
SIMILAR JOB TITLES
Junior Yield manager
Job tasks
- Manage, process, and confirm bookings through all channels (telephone, email, PMS, online platforms)
- Optimise occupancy rates and dynamic pricing (yield management)
- Supervise and train the reservations team
- Coordinate with reception, concierge, and other departments to guarantee a seamless customer experience
- Handle cancellations, modifications, and special requests
- Analyse performance indicators (occupancy rate, market segments, revenue)
- Maintain and update client databases and booking schedules
- Ensure administrative management and compliance with internal procedures
Required skills
Organisation, anticipation, rigour
What you need to learn/master
Reservation software, yield management
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Career opportunities & progression
The reservations manager is sought after in all types of establishments: independent hotels, international chains, resorts, luxury hotels. Possible career paths include revenue manager, front office manager, accommodation manager, or hotel manager. Prospects are particularly attractive in tourist areas and major cities.
