Main role
A Travel Advisor examines the needs of travellers and offers them a holiday that meets their expectations whilst respecting their budget. The job can be carried out in a Travel Agency, for a Tour Operator, in a Tourist Information Centre, or even for an airline.
SIMILAR JOB TITLES
Travel Agent, Travel Sales Assistant, Tourism Customer Service Representative
Job tasks
- Welcoming, listening to, and advising clients on their future travels, taking into account their expectations, needs, and budget
- Checking real-time availability and prices via online booking platforms
- Making bookings and invoicing for services: flights, hotels, car hire, tailor-made trips, package tours, activities, and attractions
- Sending travel documents, managing client files, and ensuring high-quality after-sales service
- Processing payments, handling claims, changes, and possible refunds
- Promoting offers and highlighting new products to clients
Required skills
Listening skills, Patience, Good interpersonal skills, Rigour, Excellent organisational skills.
What you need to learn/master
Tourism marketing, Sales techniques, Customer relations, Foreign languages.
- Level of qualification: Bachelor Year 3 (3 years of post-High School education)
Career opportunities & progression
After several years of experience, the travel consultant can progress to roles such as travel product manager, package holiday specialist, agency manager, tourism product manager, or tailor-made travel specialist.
